We collect the following personal and sensitive information about you, with your consent, depending on the service that you interact with

• identifying information, such as your name;
• demographic information, such as your year of birth and postcode;
• contact details, email address, including instances when you use a service or tool on our website and choose to have your results emailed to you;
• sensitive information about your health and ability to complete activities of daily living. This may include information regarding your home environment and ability to complete specific tasks or movements.
• information about your use of our website including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data;
• anonymised data about the devices and computers you use to access our services, including IP addresses, browser type, language, operating system, mobile device information (including device and application identifiers), the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.

We collect your personal and sensitive information when you interact with us, when you access our website and when you use any of our services.

We collect your personal information from you when you:

• contact us by phone or email;
• use the chat or quiz tools on our website;
• complete a voluntary survey that we send to you;
• register for a LifeCurve login and create a LifeCurve account, and complete your profile, save your interactions, and set information and notification preferences for optional notifications,
• complete a LifeCurve assessment.

If you are making an enquiry or referral on behalf of another person, then you should only do so if you have their consent to provide us with their personal information.  Please share this Privacy Policy with the person concerned, and ensure that you have their consent, prior to sharing their personal information with us. 

By providing us with your personal information and sensitive information, you consent to the collection, use and disclosure of that information in accordance with the terms of this Privacy Policy.

Like most organisations, we use and disclose your personal and sensitive information to perform our functions and activities.  This includes using:

• information you have given us in an assessment, about your ability to complete activities of daily living. If appropriate to the assessment, this may include information regarding your home environment and ability to complete specific tasks or movements. This information will be used by ADL Smartcare’s software, embedded in the website, to generate the best solutions (advice, equipment, and/or services) for you based on healthcare professional’s knowledge and expert practice gathered over twenty years.

• contact information to communicate with you when we need to send you service notifications and respond to you when you have registered an enquiry or made a complaint.  We also use your information to promote new features or products that we think you would be interested in;
• information about you and your use of our services including the LifeCurve service, to provide an improved experience and support for service users, to improve how you access healthcare related guidance and advice faster, to drive our research and development, and to better understand our service users and how they are ageing.  We also send you surveys about our services, which are voluntary to complete.  The use of this information is necessary to ensure our interests in improving the tools, LifeCurve service, and platform, available to our users, through better technology, user design, and communications;
• information we collect to promote the safety and security of the services, our service users, and other parties.  For example, we use the information to authenticate service users, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and to enforce our Website Terms and Conditions of Use and policies;
• your personal and sensitive information to exercise our legal rights where it is necessary to do so, for example to detect, prevent and respond to fraud claims, intellectual property infringement claims, or violations of law or our applicable terms of use; and
• your personal and sensitive information to customise your experience with our tools and services, such as by providing you with relevant information associated with the health information that you have completed in our quiz or assessment tools.

Furthermore, to aid the management and administration of the platform, from time to time it is necessary for specific employees within ADL Smartcare to have brief access to your data. ADL Smartcare is based in the UK, and so your data will be securely available in UK if required for this purpose. Where this does happen, your data will also be protected by, and handled in accordance with, the UK’s Data Protection Act (2018). This includes an expectation that ADL Smartcare employees will handle your data with due security, confidentiality, care and respect. Your data will always remain stored in Australia.

To use the LifeCurve assessment tool, you are required to register for LifeCurve login and create a LifeCurve account.  To register we require your first name, last name, post code, year of birth, and an email address.

Following your completion of a LifeCurve assessment, your current ageing position on the evidence based LifeCurve will be saved and your answers to the questions, such as the ability to cut your toenails will be saved.  We collect and store your LifeCurve position, past LifeCurve positions, and also any interaction you have with the tasks.  Tasks you save to complete at a later date, such as reactivation exercises and actions relating to those activities, such as completing or removing a task from your saved items, will also be saved.

When you register for a LifeCurve login and create a LifeCurve account, you give your consent:

• to the processing of your personal information, sensitive information, listed above for providing healthcare related guidance and matching to advice, equipment, information and/or services; and
• to use your non-identifiable data for the purposes of ethical research into ageing and improving healthy ageing at ADL Smartcare Limited’s research base in Newcastle, United Kingdom.  Identifiable data will remain within Australian compliant infrastructure.  Your anonymised information will be protected in the United Kingdom to the same standard as it is in Australia.  The resulting research will support further improvements in the LifeCurve framework, which is used by people around the world to improve their ageing.

You can withdraw that consent at any time by contacting our Privacy Officer, by sending a request through our dedicated Privacy Request form (found in the LifeCurve account area on our website) or closing your LifeCurve account through the MyAccount area of the website.

When you visit our website

When you come to our website, we collect anonymised data about the devices and computers you use to access our services, including IP addresses, browser type, language, operating system, mobile device information (including device and application identifiers), the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.  This information is used in an aggregated manner to analyse how people use our website, such that we can improve our services.

Cookies

We use cookies on our website.  Cookies are small data files that save and retrieve information about your visit to our website, such as how you entered our website, how you navigated through the website and what information was of interest to you.  Cookies are not malicious programs that access or damage your computer. 

The cookies we use identify you as a number.  If you are not comfortable with the use of cookies, you can disable them by changing the settings in the preferences or options menu in your internet browser.  Disabling cookies; however, may affect our ability to provide services to you.  If certain cookies are disabled, you may not be able to access some services.

See ADL Smartcare Limited’s cookie policy for further information about the cookies that ADL Smartcare Limited uses - https://auth.lifecurve.uk/Policies/Cookies. 

Third party websites

From time to time, our website will have links to other websites not owned or controlled by us.  These links are meant for your convenience only.  Links to third party websites do not constitute sponsorship or endorsement or approval of these websites.  Please be aware that we are not responsible for the privacy practices of other such websites.  We encourage you to be aware, when you leave our website, to read the privacy policies of each and every website that collects your personal information.

We recognise that your personal information belongs to you and we don’t wish to use it in ways that you don’t want us to.

You have a right to request access to the personal and sensitive information that we collect and hold about you.  You can also request that we correct the information that we hold about you.

You can exercise a number of rights regarding our use of your information from within your LifeCurve account.  You can access a copy of the information we have about you, and correct your information, through the LifeCurve account area of our website.  This is for yourself or any profiles you create for a friend or relative.  

You can also exercise a number of rights regarding your personal information by contacting the Privacy Officer:

• you can make a request for us to delete your information; however, we may be prevented from doing so if it is contrary to our legal obligation to keep records of certain types of interactions, impacts our ability to defend a claim against the healthcare guidance and advice that we provide, or if it is detrimental to you or the public’s health;
• you can withdraw your consent for us to collect and process information about you at any time; and
• you can ask us to restrict the processing of your information.

Please note that some of these rights aren’t absolute - for example, we may not be able to dispose of your information, if we have to keep some of your information to comply with the law, but we will evaluate your request in accordance with the applicable data protection laws.

The Privacy Officer will respond to your request within 20 working days of receiving it.  If we refuse to provide you with access to your information, refuse to provide you with access to your information in the way you have requested, or otherwise refuse to comply with your request, we will provide you with a written notice outlining our reasons for refusal.

If you have a privacy complaint or concern regarding how we have handled your personal information, please contact our Privacy Officer (contact information is provided below).  We will investigate your complaint or concern and endeavour to respond to you within 10 working days.

You also have a right to lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) or, if applicable, the UK Information Commissioner’s Office or the supervisory authority in your country of residence or place of work.

We keep your LifeCurve account information, like your name, email address and password for as long as your LifeCurve account is in existence so we can operate your LifeCurve account.  As our services support independence and healthy ageing over the years, it is important that you are able to access your historic data to support your well-being.  You obviously have the option to request that your LifeCurve account be deleted by contacting our Privacy Officer, by sending a request through our dedicated Privacy Request form (found in the LifeCurve account area on our website) or closing your LifeCurve account through the MyAccount area of the website.  We keep your personal data in an identifiable form for as long as we have a legitimate reason to use the data and as required by law.

We will always work hard to put in place measures to protect your data and keep it safe.  We use a combination of technical, physical and operational measures to maintain the security of your data including encryption.

If you have questions about this Privacy Policy, or to request a hard copy, please contact our Privacy Officer at:

Email:                     support@LiveUp.org.au

Telephone:             1800 951 971

Postal address:     Privacy Officer

                                Unit 7

                                7 Tully Road

                                East Perth WA 6004

Your data will be stored in Australia on dedicated and segregated secure cloud-based infrastructure. Your data will be retained for seven years after ADL Smartcare stop working with iLA.

From time to time, we will update this Privacy Policy.  The current version of our Privacy Policy is always displayed on our website and supersedes previous versions.  This Privacy Policy was last updated on 28 October 2024.